This Privacy Statement has been amended with effect from 01-st January 2020.
In order to offer our services to you, we require certain information. As an example, you have to open an account with us to order our goods. Your privacy is extremely important to us, which is why we believe that you should always know what type of information we require from you for placing orders and receiving our newsletter or PRO MARINE TRADE catalogue. We want you to know why we collect your information and how we use this information. You should know that you have effective control of both and can exercise your rights whenever you wish to do so. That is the purpose of this privacy statement.
You can trust us in keeping your information safe. Our team and our data protection officer will protect your privacy and your rights through the use of the data protection laws, in particular the European General Data Protection Regulation (GDPR) gone into effect on 25 May 2018 and the Federal Data Protection Act (new BDSG). Our privacy statement can be found in our online shop under the tab “privacy policy” on the bottom of each page and can be printed for your records. Our IT systems are protected by means of technical and organizational measures against unauthorised access, modification or distribution of your data, as well as against loss or destruction.
Name and Contact Details of the Responsible Party
The following party is responsible for PRO MARINE TRADE customer data.
PRO MARINE TRADE OÜ
Pärnu Maantee 160 G
11317 Tallinn
Estonia
Telephone: +372 601 2880
E-mail: promarine@promarine.ee
If you have any questions about how we protect your privacy or general enquiries on privacy policies, or would like PRO MARINE TRADE to discontinue using your information, you can contact our data protection person below with your specific questions and concerns:
E-mail: privacy@promarine.ee / Telephone: +372 601 2880
We can assure you that the topics and contents of such enquiries are strictly confidential.
Legal Basis
Processing of information is done in accordance with the European General Data Protection Regulation (GDPR) and the Federal Data Protection Act (new BDSG). In the section "What Does PRO MARINE TRADE Use my Data For", we explain not only the reason for use but also the legal basis on which we process data for each purpose. Depending on the legal basis on which we process your data, you may be entitled to special data protection rights in addition to your existing data protection rights such as the right to information. For example, in some cases you have the right to object to the processing of your data.
What data is collected and processed by PRO MARINE TRADE ?
Our privacy promise: we collect your data in the customer management system of PRO MARINE TRADE only for fulfilment of your enquiries, fulfilment and processing of the sales contracts between you and us and for PRO MARINE TRADE’s own informational and advertising purposes. Employees of the PRO MARINE TRADE online shop and customer service team have access to the data stored in our customer management system. The PRO MARINE TRADE customer management system is based on the legitimate interests of PRO MARINE TRADE and facilitates compliance with the privacy laws regarding data accuracy and data portability. Your interests and fundamental rights were adequately accounted for. You are not required to share personal data with us and can, for example, choose to modify your cookie settings. Please note, however, that you might not be able to order from our online shop or might not experience the best-possible customer experience if you decide not to share your information with us. Nevertheless, the user is at liberty to choose and decide what he or she is willing to share with us.
Below you will find more details regarding the type of information we use and how we use it:
Contact Data / Profile Data & Messages
Profile and contact data refer to personal and demographic information about you (so-called master data) and your individual interests, which you communicate to us when registering your customer account or when you contact us by telephone or e-mail. This includes, for example, the following data:
Name, gender, address, date of birth, telephone number, e-mail address and fax number
Profile data may also include other information about you and your interests. This information can already be collected during registration (e.g. sailboat or motorboat) or can be added later. This is the case, for example, if you subsequently add voluntary information to your profile.
Mandatory information is usually your name, e-mail address and a user-defined password. Your e-mail address and password will later form your login data.
When you communicate with us or other users about products (e.g., product reviews) and other topics by phone, email, social media, contact forms, or otherwise, we collect the content of your communications. You can use the "Customers ask Customers and Brand Experts" function to ask your product questions to other customers or the brand itself. We forward the information contained in your question to other customers so that they can answer your question and thus help you - but not your personal data.
Order Data
When you place an order with PRO MARINE TRADE or make a purchase on site, we collect your purchasing data. Purchasing data may include the following information, depending on the type of sale and transaction status:
Customer number, order number, details of products purchased, payment method details, delivery and billing addresses, notices and communications relating to purchases (e.g. disclaimers, complaints or messages to customer service), delivery and payment status, e.g. " Completed " or " Sent ".
Usage Data
When you access and use our website, we collect the personal data that your browser automatically transmits to our server. This information is temporarily stored in a so-called log file. When you use our website, we collect the following data, which is a technical requirement for us to display our website to you and to ensure stability and security:
Computer and Access Data (Cookies, IP Addresses*, Profiling Data)
When using online and mobile services, it is necessary for technical data to be generated and processed in order to provide and display the functions and content offered on your device. We collectively refer to this information as "computer and access data". Computer and access data is generated each time you use an online and mobile service. It does not matter who the provider is. Device and access data can therefore be created, for example, when you use:
Websites, apps, social media fan pages, e-mail newsletters, location-based services.
PRO MARINE TRADE collects computer data and access data from online and mobile services offered by PRO MARINE TRADE itself, i.e. our online shop.
PRO MARINE TRADE may also collect computer and access data from online and mobile services provided by other companies that are social media or advertising partners of PRO MARINE TRADE or participate in the same online advertising networks, such as Google's advertising network.
Device and access data includes the following categories:
Payment and credit rating details
We support the most common payment methods in online trading - for example prepayment, credit card, PayPal or invoice payment. In order to process your payment for the ordered goods and to fulfil the sales contract, we require your payment details. Payment details are, for example: IBAN and BIC, billing addresses, Paypal ID and preferred payment methods.
Credit rating data consists of our own records of your previous payment history to PRO MARINE TRADE and which we obtain from external credit agencies (e.g. Esto AS) about you. Credit rating data provides information on the estimated financial viability and ability of a person to fulfil their obligations. This helps companies to avoid payment defaults that arise when customers are unable to meet their financial obligations or are unable to do so on time. Taking credit data into account when selecting payment methods prevents PRO MARINE TRADE from offering customers payment methods and conditions such as invoice payment that they cannot themselves satisfy. Credit rating data is usually determined by credit bureaus. The credit bureaus then calculate a score value from the various data, which takes into account existing payment commitments and any previous payment defaults. Score values are statistics-based estimates of the future risk of a person defaulting on a payment and are presented as a numerical value, as a percentage. We have only limited influence on the data processing of external credit agencies (e.g. if we provide credit agencies with information on outstanding payment obligations).
Please be aware that your credit card details that you have entered in the PRO MARINE TRADE online shop are neither collected nor processed in computer systems of PRO MARINE TRADE Credit card details are not stored on storage mediums of PRO MARINE TRADE. Processing payments is solely done on EDV systems and in the technical and legal responsibility of our respective payment service providers.
We only use payment service providers that are validated according to PCI DSS* and thus fulfil the most stringent requirements for secure handling and storing of credit card details.
[PCI DSS is the abbreviation for “Payment Card Industry Data Security Standard” and is based on the security programs Visa AIS (Account Information Security) and MasterCard SDP (Site Data Protection)].
Location data
We also collect location data derived from the IP address of your device (to city level). An anonymous IP address shortened to three digits is used for this purpose. This IP address can thus no longer be used to identify your Internet connection or device. Each device connected to the Internet must be assigned a multi-digit, unique number. This is called an IP address. This process (known as geolocalisation) is used by us and most other online shops, for example to detect fraudulent orders.
Interests data
When you interact with our website, we collect information that tells us what content, topics, products, product types or brands you are interested in. For example, we may use purchase data, wish list content and your age (provided such information is available to us) and comparisons with users with similar characteristics to determine which product categories you are interested in. This allows us to show you the products that are most likely to be relevant to you first the next time you search.
For this purpose, we also receive information and statistics from our external advertising partners on demographics (such as age, gender, region), device and access data as well as the interests of our users. We ensure that our advertising partners (e.g. Google) only provide PRO MARINE TRADE with aggregated, encrypted or anonymous data, so that we cannot assign the data to a specific person, in particular a specific user. This information can help us to better understand our users, for example in the context of customer structure analyses and user segmentation.
Social Network Data - "Social Plugins"
Our website uses social plugins from social networks such as Youtube and Instagram. By means of these plugins, you can for example share content or recommend products. The plugins on PRO MARINE TRADE.de are by default deactivated and thus do not send any data. By clicking on the button "activate Social Media" you can activate the plugins. The plugins can of course be deactivated again by simply clicking a button. If these plugins are activated, your browser establishes a direct connection with the server of the respective social network as soon as you visit a page on our website. The content of the plugin is directly transferred by the social network to your browser and then embedded into the website. Once the plugins are embedded, the social network is notified when you visit a page on our website. If you are logged into the social network, the same can assign your visit to your account. If you interact with the plugins, for example click on the Facebook “Like” button or comment on something, the relevant information is directly transferred from your browser to the social network and stored there.
Please consult the privacy statements of the respective social networks and websites regarding purpose and extent of data collection, further processing and use of the data by social networks as well as your rights and configuration options in order to protect your privacy. The links can be found below.
Even if you are not logged into social networks, websites with active social plugins may send data to the networks. If a plugin is active, a cookie with an identifier is placed whenever the website is accessed. Since your browser sends this cookie every time a connection with a network server is established, the network could basically create a profile with this information, which websites were accessed by the users of that identifier. It would then be possible later on to assign this identifier to a person when that person, for example, signed into the social network. If you do not wish that social networks collect your information via active plugins, you can select the function “Block Third Party Cookies” in your browser settings. As a result, the browser does not send cookies to the server for embedded content of other providers. However, disabling this function might in addition to the plugins also negatively affect other functions.
Our website uses plugins from the following social networks:
YOUTUBE – for embedding product and informational videos
In order to provide you with helpful product and informational videos on our website, we use the services of YouTube (YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA) – represented by Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) and VIMEO (Vimeo, Inc. 555 West 18th Street, New York, New York 10011) for embedding videos. These videos are embedded in extended data protection mode. Simply visiting a website with an embedded video does not result in data being stored by Youtube. If you click on the video and watch it, your IP address is submitted to YouTube and YouTube ise notified that you have watched the video. If you are logged into YouTube this information will also be stored in your user account (you can prevent this by logging out of YouTube prior to watching videos).
We do not know and have no influence at all on how YouTube collects and uses your information. More detailed information can be found in the privacy statement of YouTube at https://policies.google.com/privacy?hl=en-US. Moreover, reference is made to our general explanation regarding the use and the deactivation of cookies in this privacy statement.
FACEBOOK
We use plugins of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The link for the privacy statement of Facebook can be found here: https://www.facebook.com/policy.php
Furthermore, we utilise the Facebook Conversion Pixel. With your permission, we use so-called “Conversion Pixels” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (short "Facebook"). With this tool, the user behaviour with regard to our offer can be comprehended after a user has clicked on an ad on Facebook. This serves the function to measure the success of the ads and to evaluate them for statistical as well marketing purposes and potentially optimize future ads. The information collected by us is generally not personal, but rather anonymous – that means we cannot assign this information to a specific person. However, Facebook stores and processes the information, which, based on our knowledge, is done as follows: Accordingly, Facebook can establish a link to the respective user profiles. Facebook can also use this information for its own advertising purposes, according to the privacy policy of Facebook (found here https://www.facebook.com/policy). By using this data, Facebook and its partners can place advertisements on and outside of Facebook and, where necessary, cookies will be stored on the computers of users for this purpose. You need to agree as follows to the above procedure:
What does PRO MARINE TRADE use my data for and on what legal basis ?
PRO MARINE TRADE processes your data in compliance with all applicable data protection laws. In doing so, we naturally observe the requirements of data protection law for the processing of personal data. We therefore only process your data for the purposes explained to you in this data protection declaration or as specified when the data was collected. These are primarily for the processing of purchases and the provision, personalisation and further development as well as the security of our services. In this chapter we also provide information on the legal basis on which we process data for individual purposes. Depending on the legal basis on which we process your data, you may be entitled to special data protection rights in addition to your existing data protection rights such as the right to information. For example, in some cases you have the right to object to the processing of your data.
In order to process your payment for the ordered goods and to fulfil the sales contract.
Name, gender, address, date of birth, e-mail address and telephone number:
To personalise your shopping experience
We process your data to provide useful and handy services that best meet your needs and interests. As the PRO MARINE TRADE Shop offers thousands of products and hundreds of brands, it is essential that we present our content and offers in a way that meets your needs so that you can find the products you are really interested in. This requires a user-specific assessment of the relevance of products and content.
To personalise shopping at the PRO MARINE TRADE Shop, we use computer and access data, which we collect for purposes of user analysis. We also use device and access data that we receive from advertising partners when you visit the PRO MARINE TRADE Shop. If you are logged into your customer account during your visit to the PRO MARINE TRADE Shop, we also use profile data, interest data and purchase data for shopping personalisation. We refer to this form of shopping personalisation as onsite optimisation. Only with such shopping personalisation can we present you with appropriate search results, product suggestions, style recommendations and other content that corresponds to your actual interests. Without such shopping personalisation, which many online shops carry out as standard today, searching for products relevant to you would be less user-friendly, more tedious and you would not benefit as much from our offer. Of course, you can still access all content regardless of shopping personalisation. With shopping personalization, however, you will see the content that is more relevant to you sooner.
Fraud prevention and credit assessment
Fraud prevention
In order to counteract the risk of data security breaches, the data of the users of our services is transmitted in encrypted form. This applies both to the order and registration through the customer account. We use SSL (Secure Socket Layer) encryption for this purpose. As a result of the encryption, data cannot be viewed by third parties. In order to protect ourselves further against external attacks, we make use of special security technologies that continuously monitor our systems and immediately detect and display any anomalies. In addition, we protect our systems against loss, destruction, unauthorised access, alteration or distribution of customer data by unauthorised persons through technical and organisational measures. In this way, we aim to keep the risk of unauthorised access as low as possible, since the protection of your data is our top priority. Nevertheless, as with other companies, we cannot guarantee total protection.
Sending email newsletters for advertising purposes
At PRO MARINE TRADE, we use your information solely for our own advertising purposes. We would like to keep you informed regarding new products, our services as well as interesting events. Therefore, we also use your information for recommending certain products, services and events beyond your purchases that could be of interest to you. Evaluating the purchase history and sending relevant advertising by mail or email to existing customers only takes place in consideration of your legitimate rights and only for products and services of PRO MARINE TRADE. Contacting you via email is only done with your permission, which you can revoke at any time:
E-mail: privacy@promarine.ee / Telephone: +372 601 2880
Google Remarketing
While you are surfing the web, PRO MARINE TRADE’s advertisements are displayed by means of Google remarketing in order to show you our new and familiar products.
We utilise the remarketing technology of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Once you have visited our webpages and online services and have expressed your interest in our products, this technology may generate targeted ads while you are surfing Google partner sites. Display of these ads also takes place by means of cookies. These are small text files that are stored on the user’s hard drive. With these text files, the user behaviour can be analysed when a website is visited and subsequently that information is used for targeted product recommendations and interest-based advertising.
Google Analytics
To constantly improve our website and your shopping experience.
Our website uses Google Analytics, a web analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). These services are used on the basis of Article 6, Paragraph 1 p. 1 lit. f. GDPR. Google Analytics uses cookies, which are text files that are placed on your computer, to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website, such as browser type/version, operating system, referrer URL (website previously visited), hostname of the computer (IP address) and time of server request will be transmitted to and stored by Google on servers in the United States. Google will not associate your IP address with any other data held by Google. We would like to point out that this website uses Google Analytics with the “anonymizeIP” code. This results in the masking of your IP address, ensuring that all data is collected anonymously. On rare occasions, the full IP address is transferred to a Google Server in the USA, where it is shortened.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this, you may not be able to use all the functions of this website.
Social Networks – Social Plugins
Our website uses social plugins from social networks such as Youtube and Facebook. By means of these plugins, you can for example share content or recommend products. The plugins on www.promarinetrade.com are by default deactivated and thus do not send any data. By clicking on the button "activate Social Media" you can activate the plugins. The plugins can of course be deactivated again by simply clicking a button.
If these plugins are activated, your browser establishes a direct connection with the server of the respective social network as soon as you visit a page on our website. The content of the plugin is directly transferred by the social network to your browser and then embedded into the website. Once the plugins are embedded, the social network is notified when you visit a page on our website. If you are logged into the social network, the same can assign your visit to your account. If you interact with the plugins, for example click on the Facebook “Like” button or comment on something, the relevant information is directly transferred from your browser to the social network and stored there.
Please consult the privacy statements of the respective social networks and websites regarding purpose and extent of data collection, further processing and use of the data by social networks as well as your rights and configuration options in order to protect your privacy. The links can be found below.
Even if you are not logged into social networks, websites with active social plugins may send data to the networks. If a plugin is active, a cookie with an identifier is placed whenever the website is accessed. Since your browser sends this cookie every time a connection with a network server is established, the network could basically create a profile with this information, which websites were accessed by the users of that identifier. It would then be possible later on to assign this identifier to a person when that person, for example, signed into the social network. If you do not wish that social networks collect your information via active plugins, you can select the function “Block Third Party Cookies” in your browser settings. As a result, the browser does not send cookies to the server for embedded content of other providers. However, disabling this function might in addition to the plugins also negatively affect other functions.
To prevent and detect fraud
By accepting the privacy statement in our online store or by providing us with your email address via phone, you agree to the collection, processing and use of your personal information, as listed below, in order to detect and prevent fraud through profile tracking. Fraud affects everyone and in order to prevent this, we attempt to detect and correct it. In order to do so, we collect and store information when you visit our online shop. The following information is collected:
Your information to finalise a contract (purchased item, name, invoice and delivery address, email address, type of payment and shipping method) and your device’s profile (i.e. hardware and software details of your device) by means of the following data categories: information we collect, such as the language setting of your browser or the operating system of your device.
Information about your computer collected by means of the https protocol, for example stored cookies on your device. This way, we can recognise your devices during later visits of our online shop. We automatically check whether anything indicates potential abuse of our online shop.
In the event that abuse is suspected, an employee of our online shop reviews the suspicion and the underlying evidence. If a contract is denied, you are notified; and upon request, the primary reasons for this decision can be disclosed. Your consent in particular encompasses the eventuality that you are recognised when you visit our online shop again with the purpose of automatically evaluating whether anything indicates abuse of our online shop. Your online profile information is only used by PRO MARINE TRADE for the purpose of identifying and preventing abuse (fraud prevention).
Your consent can be revoked with future effect at any time.
E-mail: privacy@promarine.ee / Telephone: +372 601 2880
This information is necessary for security reasons. Further use of our online shop is unfortunately not possible once you have revoked your consent.
Recipient of Personal Details
PRO MARINE TRADE does not sell your information to third parties – whether this information is personal or of another nature. You can be sure of this.
Nevertheless, we have to submit your information within the scope of our statutory permission to the following types of companies in order to provide you with important services and to fulfil our sales contract:
Data that has been passed on in this way may only be used by the recipient to carry out his or her task. Any other use of the information is not permitted.
Duration of Data Storage
We store your data as long as it serves a specific purpose: as long as you have an account with us or as long as we require your information for providing services to you or (if you are in contact with our customer support) only as long as support-related reporting is necessary.
In case it necessary or required for fulfilling legal (e.g. telecommunications data retention), fiscal and official regulations, settling disputes, preventing fraud and abuse, we may store some of your information, even after you have closed your account or said account no longer is required for providing services to you.
The storage duration for certain information that is used for finalising sales contracts and for which a fiscal retention period is stipulated (receipts) is at least 10 years. During that time, use of the information is limited. The retention period begins with the end of the calendar year during which the offer was submitted or the contract was fulfilled.
Your Rights / Your Right as an Affected Person
You have the following rights regarding your data with the PRO MARINE TRADE:
Objection to Marketing
You have the right to object at any time to processing of your personal data for marketing purposes without incurring any costs other than the transmission costs in accordance with the basic tariffs. The below listed contacts are available to you for that purpose. For that purpose, the following contacts are available.
Revoking Consent
Your consent to processing of your personal data can be revoked at any time with future effect. Please note though that you might have to re-enter your information prior to placing a new order.
You have the following rights with regard to your personal information:
Right to object
You have the right to object at any time to processing of your personal data. In case you object, we will no longer process your personal information, unless we can demonstrate compelling and legitimate reasons for processing that outweigh your interests, rights and freedoms. Additionally, if processing is necessary for the establishment, exercise or defence of legal claims. This also includes profiling based on those provisions. Your legal right to be informed, to correction or deletion of personal data remains unaffected. Please contact us at the below listed phone number or email address if you would like to look at your personal data and receive more information regarding fees that might be charged in accordance with applicable laws. If you assert your legal right to be informed, to correction or deletion of your personal data, we might, under certain circumstances and in accordance with applicable laws, refuse to provide information, correct or delete your personal data.
To exercise your rights, please contact:
E-mail: privacy@promarine.ee / Telephone: +372 601 2880
We will immediately process your requests and in accordance with legal requirements at no cost. Furthermore, we will advise you of the actions we have taken.
